Services with vision and essential added value
We are continuously developing the WSCAD software and integrating the latest technologies so that you can implement your projects efficiently and cost-effectively. Each new software release brings immediate additional benefits with the new features and innovations. The maintenance agreement is therefore an integral part of the WSCAD software. Basic Maintenance is included in all WSCAD subscriptions contracts, unless stated otherwise. It provides, among other things:
- Technical Support – depending on the program version, by email, phone and remote access
- Constantly updated Software (up-to-date)
- Free updates
- Extensive concomitant data (symbols, parts of various manufacturers)
- Adaptation to new industry standards and regulations
- Predictable IT costs
- Additional interfaces and functionality
Your benefits of the WSCAD maintenance
The following functionality is only available within your software maintenance contract:
Interfaces to software
- SIEMENS TIA (Totaly Integrated Automation) Tools
- PHOENIX, Weidmüller and WAGO
- DeltaT (Thermal energy analysis) by ELMEKO
- ProClima by Schneider Electric
- CADCABEL
- SolidWorks
Interfaces to machines
- Komax
- nVent HOFFMAN (Steinhauer)
- Rittal / Kiesling
wscaduniverse.com
- Import, copy and modify all copyright-protected data e.g. from wscaduniverse.com
- Matching and importing entire parts lists from wscaduniverse.com
Functions
- Comfortable configuration of PLC elements
- Direct insertion of PLC elements from the PLC Manager
- Adaptable wire identification
- Export for the Cabinet AR App and Building AR App
- Individual structure of the wire designations
A tailor-made solution
Since the requirements for support services and response times vary on an individual basis, we respond flexibly to you and offer our support at three attractive levels: Basic, Plus and Premium. Because your needs are what matters most!
Maintenance Basic
Each newly acquired software license automatically includes the basic maintenance for a minimum of 24 months. This entitles you to receive automatic product improvements (patches) and software updates for new WSCAD versions. Our specialists respond to questions within 48 hours or faster. In addition, you have access to wscaduniverse.com with over 2.1 million parts and related data from more than 400 manufacturers. You can easily filter, find, and insert finished part data directly from the WSCAD application into your plans – it doesn’t get easier and faster than that!
Maintenance Plus
At this maintenance level, you receive an exclusive customer card with a separate telephone number and a preferred e-mail address. Our response time is a maximum of four hours. You will also receive a number of useful benefits: For example, a 10% discount on all services offered by WSCAD Global Business Services. Plus two online update trainings per year with valued at 790.00 EUR. In addition, we also create part data for you for 10 items of your choice per year valued at approx. 500.00 EUR.
Maintenance Premium
Our highest maintenance level with a response time of two hours or less. You now have a personal contact in our Support Department. On services offered by WSCAD Global Business Services, you now receive a 15% discount, and we create part data for 20 items of your choice per year. You can thus look forward to meeting your ever-changing and growing demands calmly.
Functionality
Technical support hotline
Updates and software improvements
Free upgrades to successor product
Response times
wscaduniverse.com - over 2.1 million components from 400 manufacturers, synchronisation and download of entire BOMs
Enhanced functionality, enhanced software interfaces and enhanced interfaces to third parties
Support in remote mode via TeamViewer for complex problems
One Online-Training per year
worth a total of €499
Discount on WSCAD services
Free additional temporary license (4 weeks)
Free creation of part data
Separate phone number and preferred email address, incl. customer card
Without Maintenance
48 hours
Maintenance
Mon.-Thu. 08:30 - 17:00
Fri. 8:00 - 12:00
Upgrade fee
48 hours
Subscription
Mon.-Thu. 08:30 - 17:00
Fri. 8:00 - 12:00
48 hours
10% discount on all services WSCAD
Maintenance Plus /
Subscription Plus
Mon.-Fri. 08:30 - 17:00
Maintenance:
Subscription:
4 hours
10% discount on all services WSCAD
Maintenance:
Subscription:
Part data for 10 items per year
Maintenance Premium /
Subscription Premium
Mo.-Fr. 08:30 - 17:00
Maintenance:
Subscription:
2 hours
15% discount on all services WSCAD
Maintenance:
Subscription:
Part data for 20 items per year
Technical Support is available exclusively to customers with a valid software maintenance agreement. You will receive your maintenance and technical support from where you purchased your WSCAD license. The exclusive telephone numbers for the Plus Maintenance and Premium Maintenance agreements can be found in your documentation.
Within
10 Minutes
We solve 80% of all requests.
This is our understanding of customer orientation and efficiency.
Within
2 Hours
We solve an additional 15%.
In other words 95% of all requests are solved within 2 hours.
Within
12 Hours
we solve an additional 4% of requests.
And for the remaining 1%, we work intensely to provide solutions.
Support Germany
WSCAD GmbH
Phone: +49 (0) 8131 / 3627 – 99
Fax: +49 (0) 8131 / 3627 – 51
support@wscad.com
Please refer to your documentation for the exclusive phone numbers for the Maintenance Plus or Maintenance Premium contract.
Support Switzerland
WSCAD Schweiz GmbH
Phone: +41 44 515 6590
office@wscad.ch
Support Austria
WSCAD Software GmbH
Phone: +43 (0) 3136 / 818 00 – 280
support@wscad.at
Support worldwide
You find our international support on our WSCAD Worldwide page.
